Service design
Research, Strategic Design
The team knows something is wrong but argues about solutions without evidence. A redesign is about to be funded on stakeholder assumptions instead of real behaviour.
// who it's for
Enterprise product in production — POS, internal portal, operational platform — running for years and never tested with the people who use it.
// what you get
- Research with real users at their workstations, not in a meeting room
- Journey map of the full operational flow, plus frontstage and backstage blueprint
- Documented pain versus design response — every finding tied to a decision
- Prototype of critical flows, formally tested before any code is written
- Prioritised roadmap separating what must be fixed first from what can wait
- Timeline
- 4 to 6 Weeks
- What it costs you
- Access to 8–15 real users and one internal point of contact. I coordinate the rest.
- Investment
- From USD 8,000
Varies by number of countries, roles and systems involved.
// guarantee
If the research doesn't overturn at least one product decision that was already made, the diagnosis failed and I'll say so.